Kreg Owners' Community

Rich Taufer
  • Salt Lake City, UT
  • United States
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Rich Taufer posted a blog post

Perfect customer service

Josh, Wow x two=WOW!!  First, you responded to my initial email to "Customer Service/Contact us" on your website in less than 24 hours.  My request was for a replacement container for your Self-Tapping Pocket-Screw Kit, ITEM# SKO3.  I had my kit for less than four months and the latches broke.  In your prompt response, you said you had "replacements" and had "already taken the liberty to send out to you at no charge".  Then, I received the new container in less than a week, and, low and behold,…See More
Oct 17, 2016

Profile Information

Which Kreg products do you own?
Kreg Screws, Precision Miter Gauge
How would you describe yourself?
Advanced DIYer
How did you learn about the Kreg Owners' Community?
Other
What's one interesting fact about you, your life, your garage, shop, or home?
Live in a century home.

Rich Taufer's Product Reviews

Perfect customer service

Josh,

 
Wow x two=WOW!!  First, you responded to my initial email to "Customer Service/Contact us" on your website in less than 24 hours.  My request was for a replacement container for your Self-Tapping Pocket-Screw Kit, ITEM# SKO3.  I had my kit for less than four months and the latches broke.  In your prompt response, you said you had…
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Posted on October 17, 2016 at 4:20pm

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