Perfect customer service

[Rich Taufer]

Josh,

 

Wow x two=WOW!!  First, you responded to my initial email to "Customer Service/Contact us" on your website in less than 24 hours.  My request was for a replacement container for your Self-Tapping Pocket-Screw Kit, ITEM# SKO3.  I had my kit for less than four months and the latches broke.  In your prompt response, you said you had "replacements" and had "already taken the liberty to send out to you at no charge".  Then, I received the new container in less than a week, and, low and behold, it was a container full of screws. I had received a brand-new complete kit.  I have never received better customer service at any time from any place.  Josh, thank you for your prompt reply, and your company's policies that makes such things possible.

 

I had received an email from Kreg Tool Customer Experience Team requesting that I check one of two options and when I checked the option "Good, I'm satisfied" it seem like something wasn't working right and I'm not sure it did what it was supposed to do. Maybe it did, but not sure.  I'm sure I fouled it up.  Nevertheless, can you direct me to where I can do an online review of Kreg and their response to my need and request? Please advise me.

 

Thanks again and happy day,

Rich Taufer