Kreg Owners' Community

Josh,

 
Wow x two=WOW!!  First, you responded to my initial email to "Customer Service/Contact us" on your website in less than 24 hours.  My request was for a replacement container for your Self-Tapping Pocket-Screw Kit, ITEM# SKO3.  I had my kit for less than four months and the latches broke.  In your prompt response, you said you had "replacements" and had "already taken the liberty to send out to you at no charge".  Then, I received the new container in less than a week, and, low and behold, it was a container full of screws. I had received a brand-new complete kit.  I have never received better customer service at any time from any place.  Josh, thank you for your prompt reply, and your company's policies that makes such things possible.
 
I had received an email from Kreg Tool Customer Experience Team requesting that I check one of two options and when I checked the option "Good, I'm satisfied" it seem like something wasn't working right and I'm not sure it did what it was supposed to do. Maybe it did, but not sure.  I'm sure I fouled it up.  Nevertheless, can you direct me to where I can do an online review of Kreg and their response to my need and request? Please advise me.
 
Thanks again and happy day,
Rich Taufer

Views: 469

Comment

You need to be a member of Kreg Owners' Community to add comments!

Join Kreg Owners' Community

Need Help?

For Technical Support, please call 800-447-8638 or send a message. Reps are available Monday through Friday from 8am to 5pm CST. 

Videos

  • Add Videos
  • View All

Forum

Jig settings for 2 ¾ x 1 ½ boards with 30 degree miters?

I making a hex ring out of 2x4s ripped to 2 ¾ inches wide with 30 degree miters.  What setting on the Jig should I used? 1 ½ is too much.  Thanks.Continue

Started by Patrick Halinski in Kreg Jig® Operation Dec 30, 2023.

40mm Cup Hinge Jig Question

Hi All.....I have the 35mm Kreg Jig hinge drill guide. The guide is great for 35mm Hinge Cups, but I have a speciality 40MM hinge cup to drill.Has anyone adapted the Kreg guide to work with 40mm Forsner drill bits? Or have a guide that works…Continue

Started by Ed Anderson in Beginners' Zone Oct 3, 2023.

Product Reviews

New Kreg 720Pro

I saw the video Kreg put out for this new jig and had high hopes for it.

I purchased one today and am very disappointed with it.

First the docking station is extremely cheap. The plastic is pathetic. A Lego has more…

Continue

Posted by Duke Leon on February 15, 2021 at 9:00pm

Not Pleased With Pocket Hole Construction

Several months ago, I purchased the Kreg K4MS so that I could build the Lego Table as outlined on the companion "buildsomething" web site which exclusively uses pocket hole construction.  I have considerable experience with conventional…

Continue

Posted by Robert Ringel on September 17, 2020 at 1:48pm — 9 Comments

© 2024   Created by KregRep.   Powered by

Badges  |  Report an Issue  |  Privacy Policy  |  Terms of Service

_