Kreg Owners' Community

Josh,

 
Wow x two=WOW!!  First, you responded to my initial email to "Customer Service/Contact us" on your website in less than 24 hours.  My request was for a replacement container for your Self-Tapping Pocket-Screw Kit, ITEM# SKO3.  I had my kit for less than four months and the latches broke.  In your prompt response, you said you had "replacements" and had "already taken the liberty to send out to you at no charge".  Then, I received the new container in less than a week, and, low and behold, it was a container full of screws. I had received a brand-new complete kit.  I have never received better customer service at any time from any place.  Josh, thank you for your prompt reply, and your company's policies that makes such things possible.
 
I had received an email from Kreg Tool Customer Experience Team requesting that I check one of two options and when I checked the option "Good, I'm satisfied" it seem like something wasn't working right and I'm not sure it did what it was supposed to do. Maybe it did, but not sure.  I'm sure I fouled it up.  Nevertheless, can you direct me to where I can do an online review of Kreg and their response to my need and request? Please advise me.
 
Thanks again and happy day,
Rich Taufer

Views: 359

Comment

You need to be a member of Kreg Owners' Community to add comments!

Join Kreg Owners' Community

Need Help?

For Technical Support, please call 800-447-8638 or send a message. Reps are available Monday through Friday from 8am to 5pm CST. 

Videos

  • Add Videos
  • View All

Forum

DK1100FE pneumatic switch? 1 Reply

I have a DK100FE single spindle pocket machine with pneumatic foot switch in my shop and the switch seems to have stopped working has anyone else had this problem? what is the troubleshooting procedure?BobContinue

Started by Bob Saunders in General Woodworking. Last reply by KregRep 20 hours ago.

Basic Newbie Questions 1 Reply

Hi Everyone,I'm starting my first project and am seeking some basic advice. I'd like to build a closet system similar to this:…Continue

Started by Matthew Craig in Beginners' Zone. Last reply by KregRep Jan 6.

Product Reviews

My K4 Master System

I picked up the K4MS from Home Depot about 3 months ago, I was looking for a small filing cabinet for under my desk and nothing I looked at would fit or they wanted big money for it, my wife said “why don’t you just build your own then you will…

Continue

Posted by Randy W. Lush on August 25, 2019 at 12:30pm

K5 Review

I really like the k5 it is faster to change from different size of screws. I hesitated to update because of some of the reviews about the dust collection hook up. That to me one of the improvements it works perfect no dust to cleanup .…

Continue

Posted by Gary roofner on April 5, 2019 at 10:02am

© 2020   Created by KregRep.   Powered by

Badges  |  Report an Issue  |  Privacy Policy  |  Terms of Service

_