Kreg Jig K3 defect or not?

[Igor]

Greetings!
Recently I bought Kreg Jig K3 and would like to ask a question.
I think that it has a defective drill block guide.

I contacted the dealer asking for replacement unit,
but the dealer said, that they are all the same.

Is it norm or not?

Thanks,

Igor.

[Igor]

Kreg officials ?
Anyone ? 

[Ken Darga]

For Technical Support, call 800-447-8638 

[Igor]

Ok,

I'm not from US, and my working hours is when tech support is off and sleeping.

sorry, can't access hotline either , my english is not so good for free conversation.

Made the video available to all world.

And opened comments.

Let's see what happens.

[KregRep]

Hi Igor-

I would recommend getting in touch via email: [e-mail]

Thanks,

KregRep

[Randy Hills]

I checked mine after seeing the video and mine is rock solid. That said, I have a K4 that had a similar problem where the molded plastic bulged enough that it was very difficult to slide the guide block up and down in the base. I sanded it a lot to get it to move, and then I notified tech support and was totally amazed at the level of help I received, and the genuine caring of the tech. Best customer service I’ve ever recieved. Well worth emailing them! Their support was amazing!
Randy