Comment
Gary,
Thank you for your review of the Deck Jig! Just for future reference, if you have a question for us and expect a response please post it in the forums or contact customer service. If you post in the Product Reviews section we may not know you want a response, in fact some who post in this section might prefer not to have one as the entire point of a review is to post your personal thoughts on the tool without necessarily receiving a rebuttal from the manufacturer. ;)
That being said, I wanted to respond to your issue since you specified that you wanted one and because it was requested of us through our customer service channels by another community member.
1) Due to a wide degree of variablity in wood species, types, quality, moisture levels, etc. we can not guarantee perfect results in every scenario.
2) In our internal tests we worked with a wide variety of softer decking materials like redwood and cedar and found that the Deck Jig performed exceptionally well. These tests are limited though to the particular material we had access to and may not represent results you experienced in the field. Generally, we're very confident about the statement on our packaging regarding redwood, cedar, etc.
3) Here are a few potential ideas to reduce your chance of tear out in the future:
I'm sorry your experience with the Deck Jig was not 100% positive. Thank you sincerely for posting your review and for contributing to the community. Your input is truly appreciated!
The cedar I used was mostly dry - a few damp pieces. Not sure how the deck jig would work with 1/2.
Kregs only response was to let me know my comment posted.
For Technical Support, please call 800-447-8638 or send a message. Reps are available Monday through Friday from 8am to 5pm CST.
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