Kreg Owners' Community

I watched the setup videos, searched for information and spent half a day and can not get the clamp to hold.

i tightened up the screws underneath in various stages up to fully tightened, makes no difference.

I do not get the two clicks and I can slide the clamp back without using the grey push tab. 

Then in I noticed the teeth slant backwards and this makes no sense to me, as nothing would offer resistance to the clamp then. Can someone check theirs for me and let me know if they are the same? I can only come up with , mine are installed wrong way round. 

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Yes the teeth should be towards the clamp. One may have slipped thru the cracks at Kreg. Not an unheard of ordeal with a company that produces so much product. I'm certain they will remedy your situation post haste.

Thanks. I will just return it to where I bought it and get another.

Things happen. I have the setup table which is great and just about to use the Accu cut I bought, so happy with the brand in general. 

I'm sure they will let you open the next box before you leave with it just to double check it.

They did, we just swapped over the main unit and I was on my way. Definitely installed backwards, but I have one that locks now, so am happy again. I bought a newish home that has no wardrobe shelves or hangers etc, and plan to build them all myself as a first project, and is why I bought the Kreg stuff. I could easily make it from melamine, but I am not a fan and not convinced pocket holes would work so well in that material, but least I could avoid painting !

So I bought this K5 some time back in anticipation of doing them and am looking forward to the job

Glen S said:

I'm sure they will let you open the next box before you leave with it just to double check it.

You have a good store to buy from!! I'm glad it's all worked out!!

You’re lucky I bought mine online and similar issue I hope Kreg gets back to me, it’s really disappointing

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