Kreg Owners' Community

Is anybody else still getting images distorted when uploaded?

This issue seems to have been going on a long time now - can your web development team not resolve it?

Views: 388

Reply to This

Replies to This Discussion

Definitely would like an update.  This has been since October, at least

The help ticket we submitted to Ning Technical Support is still open, which means the issue has not yet been resolved. We updated the ticket with a link to this discussion and will let you know what we hear back.


Sorry for the caps, I'm at work.

Frank Katen said:


Hi Andy,

That's frustrating. Are the photo's in JPEG or PNG format ?

From what I read, a picture in JPEG format is acceptable.  Apparently, PNG has an issue. By trade, I'm a Web Server Admin.  Apache/Tomcat mostly but I'll try and help if it's OK with the mods.


Jpgs. The issue seems to be with photos taken on iPhone and not edited before uploaded. This has been over 6 months now and is a bit ridiculous it still happens.

There went that thought.  Kreg uses a software called Ning for their forums.  In reading over at the Ning's creator forums, the support for Apple devices is well, lousy.  This image problem is one example. 

I agree with you on it being ridiculous.  So many people snap pictures with cellphones.  For the near future, if you do edit the pictures, at least you can add descriptive text to help explain.  Long term, I would be interested in an official response from ning or kreg saying "we'll give them X time to resolve".

Sorry; not the answer you wanted to hear.

Not just iPhone, but Android as well.  I think that it has happened with my point & shoot Sony, as well.  My thought is that the orientation tag in the image EXIF information is getting things messed up.  When I strip that tag, and rotate the image manually, they display correctly.
Andy Harris said:

Jpgs. The issue seems to be with photos taken on iPhone and not edited before uploaded. This has been over 6 months now and is a bit ridiculous it still happens.

Hello everyone,

It is just as frustrating to us that this issue has not yet been resolved. As we've mentioned before, Ning prioritizes help tickets based on the urgency of issues reported. A lower priority level is most likely what is causing such a prolonged period for this to be resolved. As you can see in the screenshot below, we reported this issue late last fall, and the ticket remains open.
Feel free to read through the help ticket conversation chain below for any insight. As you can see, the last few messages we have sent to Ning on this ticket have gone unreturned. That's probably because they have no resolutions to offer yet. With the ticket still open, we can assume that their team is working to resolve this issue, among many others.

We apologize for the inconvenience and appreciate your patience in the matter.

Reply to Discussion


Need Help?

For Technical Support, please call 800-447-8638 or send a message. Reps are available Monday through Friday from 8am to 5pm CST. 


  • Add Videos
  • View All


Pantry slides for heavy application

  Recently purchased two 96" tall pantry cabinets that are 23" deep that only came with two adjustable shelves and two fixed, (one at about 55" and one at the very bottom).  Shelf holes in the walls are drilled 2" O.C.  Like most store-bought…Continue

Tags: drawer, slides, pantry, pull-out, 75-Lb

Started by Paul Coon in General Woodworking Aug 11.

Miter Saw Recommendation 1 Reply

I’m looking to upgrade my miter saw. I’m willing to invest a good amount of money to get one with the precision pocket hole joinery requires. Would anyone like to offer a recommended model?

Started by Joe Racz in Beginners' Zone. Last reply by Scott Davison Oct 6.

Product Reviews

New Kreg 720Pro

I saw the video Kreg put out for this new jig and had high hopes for it.

I purchased one today and am very disappointed with it.

First the docking station is extremely cheap. The plastic is pathetic. A Lego has more…


Posted by Duke Leon on February 15, 2021 at 9:00pm

Not Pleased With Pocket Hole Construction

Several months ago, I purchased the Kreg K4MS so that I could build the Lego Table as outlined on the companion "buildsomething" web site which exclusively uses pocket hole construction.  I have considerable experience with conventional…


Posted by Robert Ringel on September 17, 2020 at 1:48pm — 8 Comments

© 2021   Created by KregRep.   Powered by

Badges  |  Report an Issue  |  Privacy Policy  |  Terms of Service