Missing parts

[Ryan McAllister]

I was at my local Lowes looking at a bunch of things and decided to give the Kreg Rip-Cut a shot. As I laid out all the parts I discovered I was shorted a Lock Cam for the lock handle. Package was completely sealed and all small parts were in sealed small plastic bags. I emailed Kreg customer service asking that they send me the part, so hopefully ill hear back Monday, fingers crossed as Kreg is usually very good!!!

[Derek Gould]

I had a problem with my Rip-Cut; I was having problems getting good cuts, and discovered that the base wasn't true and had a small deflection. I mentioned it in a forum post, had a response from the Kreg Rep, and they sent me out an entire new unit (which had no deflection). I'm sure your experience with their customer service will be similar.

Assuming you've had a response, good or bad, why don't you post a follow up?