Kreg Owners' Community

Josh,

 
Wow x two=WOW!!  First, you responded to my initial email to "Customer Service/Contact us" on your website in less than 24 hours.  My request was for a replacement container for your Self-Tapping Pocket-Screw Kit, ITEM# SKO3.  I had my kit for less than four months and the latches broke.  In your prompt response, you said you had "replacements" and had "already taken the liberty to send out to you at no charge".  Then, I received the new container in less than a week, and, low and behold, it was a container full of screws. I had received a brand-new complete kit.  I have never received better customer service at any time from any place.  Josh, thank you for your prompt reply, and your company's policies that makes such things possible.
 
I had received an email from Kreg Tool Customer Experience Team requesting that I check one of two options and when I checked the option "Good, I'm satisfied" it seem like something wasn't working right and I'm not sure it did what it was supposed to do. Maybe it did, but not sure.  I'm sure I fouled it up.  Nevertheless, can you direct me to where I can do an online review of Kreg and their response to my need and request? Please advise me.
 
Thanks again and happy day,
Rich Taufer

Views: 321

Comment

You need to be a member of Kreg Owners' Community to add comments!

Join Kreg Owners' Community

Need Help?

For Technical Support, call 800-447-8638 or send a message. Reps are available Monday through Friday from 8am to 5pm (CST). 

Videos

  • Add Videos
  • View All

Forum

LED Lighting on mobile bench

Hi AllJust got myself a new Metabo mitre saw, kitted it out with a new Freud Pro blade as well as "pimped up" my bench with LED lighting so I can find stuff! I have 22 LED daylight tubes in my fittings in the garage so there is more than enough…Continue

Tags: blade, mitre, saw, lighting

Started by Steven Baynes in Miscellaneous Oct 8.

Ridgid tools 1 Reply

I originally bought Ridgid tools for the warranty, well I had to replace batteries. Very easy and got new batteries and chargers. Found out they don't make 24 volt tools any more, so I sent in a hammer drill, impact driver and light for replacement…Continue

Started by steve kidd in Beginners' Zone. Last reply by Glen S Oct 9.

Cabinets and the best wood choice for the carcass. 3 Replies

I am going to try and new project.  Never made cabinets before.  Researched and You-tubed like crazy.  So many opinions.  Mine are going to be:1 each= 30"W x 14"D x 38"H2 each =29"W x 14"D x 38"H1 floor to ceiling cabinet 18"W x 24"D and the height…Continue

Started by Stephanie H in Kreg Jig® Projects. Last reply by Glen S Oct 2.

1x6 into a 4x4? 4 Replies

Perhaps this question has already been asked somewhere on this forum but I wasnt able to find it after an hour or so of searching. Is there a recommended length of Kreg screw to use when combining a 1x6 into a 4x4 post. I have seen a few conversion…Continue

Tags: size, screw

Started by Dave N in Kreg Jig® Projects. Last reply by Edward Weitsman Sep 29.

Product Reviews

Kreg Project Center Work Station

The Kreg Project Center is great by itself, but 2 KPC's are better than 1 when you want to set up a 12 ft. work station in a couple minutes.…

Continue

Posted by Glenn Revheim on April 5, 2018 at 5:57am — 4 Comments

Festool Domino 500

The first thing I will do is set price aside and focus on the tool and why I bought the Domino. 

      I have orders for a few dining tables and chairs.  I have made one prototype chair, while I have all the tools to make angled…

Continue

Posted by justin waldron on April 2, 2018 at 5:46am

Kreg Foreman

I have built many kitchens and finally decided to buy the Foreman, because my latest kitchen consisted of 28 cabinets and I was over my hand hurting from all the drilling, moving the clamp etc., it seemed like a smart choice.

The…

Continue

Posted by justin waldron on January 8, 2018 at 4:05am — 2 Comments

Kreg K5 Jig Review

Posted by Daris R. on November 20, 2017 at 5:39pm

© 2018   Created by KregRep.   Powered by

Badges  |  Report an Issue  |  Privacy Policy  |  Terms of Service

_