Still getting images distorted on upload - Kreg Owners' Community2024-03-28T13:08:10Zhttps://kregjig.ning.com/forum/topics/still-getting-images-distorted-on-upload?feed=yes&xn_auth=noHello everyone, It is just as…tag:kregjig.ning.com,2016-04-27:2900167:Comment:8222712016-04-27T15:10:17.438ZKregRephttps://kregjig.ning.com/profile/KregRep
<p>Hello everyone, <br></br><br></br>It is just as frustrating to us that this issue has not yet been resolved. As we've mentioned before, Ning prioritizes help tickets based on the urgency of issues reported. A lower priority level is most likely what is causing such a prolonged period for this to be resolved. As you can see in the screenshot below, we reported this issue late last fall, and the ticket remains open.…<br></br></p>
<p>Hello everyone, <br/><br/>It is just as frustrating to us that this issue has not yet been resolved. As we've mentioned before, Ning prioritizes help tickets based on the urgency of issues reported. A lower priority level is most likely what is causing such a prolonged period for this to be resolved. As you can see in the screenshot below, we reported this issue late last fall, and the ticket remains open.<br/><a href="http://storage.ning.com/topology/rest/1.0/file/get/1935481087?profile=original" target="_self"><img width="721" src="http://storage.ning.com/topology/rest/1.0/file/get/1935481087?profile=RESIZE_1024x1024" width="721" class="align-full"/></a>Feel free to read through the help ticket conversation chain below for any insight. As you can see, the last few messages we have sent to Ning on this ticket have gone unreturned. That's probably because they have no resolutions to offer yet. With the ticket still open, we can assume that their team is working to resolve this issue, among many others. <br/><a href="http://storage.ning.com/topology/rest/1.0/file/get/1935482718?profile=original" target="_self"><img src="http://storage.ning.com/topology/rest/1.0/file/get/1935482718?profile=original" width="592" class="align-full"/></a><a href="http://storage.ning.com/topology/rest/1.0/file/get/1935484667?profile=original" target="_self"><img src="http://storage.ning.com/topology/rest/1.0/file/get/1935484667?profile=original" width="607" class="align-full"/></a><a href="http://storage.ning.com/topology/rest/1.0/file/get/1935486623?profile=original" target="_self"><img src="http://storage.ning.com/topology/rest/1.0/file/get/1935486623?profile=original" width="606" class="align-full"/></a><a href="http://storage.ning.com/topology/rest/1.0/file/get/1935488051?profile=original" target="_self"><img src="http://storage.ning.com/topology/rest/1.0/file/get/1935488051?profile=original" width="605" class="align-full"/></a><br/>We apologize for the inconvenience and appreciate your patience in the matter.<br/>KregRep</p> Not just iPhone, but Android…tag:kregjig.ning.com,2016-04-27:2900167:Comment:8222682016-04-27T12:33:21.565ZTim Gracehttps://kregjig.ning.com/profile/TimGrace26
<p>Not just iPhone, but Android as well. I think that it has happened with my point & shoot Sony, as well. My thought is that the orientation tag in the image EXIF information is getting things messed up. When I strip that tag, and rotate the image manually, they display correctly.<br></br> <cite>Andy Harris said:</cite></p>
<blockquote cite="http://kregjig.ning.com/forum/topics/still-getting-images-distorted-on-upload#2900167Comment821659"><div><div class="xg_user_generated">Jpgs. The issue…</div>
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<p>Not just iPhone, but Android as well. I think that it has happened with my point & shoot Sony, as well. My thought is that the orientation tag in the image EXIF information is getting things messed up. When I strip that tag, and rotate the image manually, they display correctly.<br/> <cite>Andy Harris said:</cite></p>
<blockquote cite="http://kregjig.ning.com/forum/topics/still-getting-images-distorted-on-upload#2900167Comment821659"><div><div class="xg_user_generated">Jpgs. The issue seems to be with photos taken on iPhone and not edited before uploaded. This has been over 6 months now and is a bit ridiculous it still happens.</div>
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</blockquote> There went that thought. Kre…tag:kregjig.ning.com,2016-04-27:2900167:Comment:8220662016-04-27T02:46:39.474ZMatthew Hintonhttps://kregjig.ning.com/profile/MatthewHinton
<p>There went that thought. Kreg uses a software called Ning for their forums. In reading over at the Ning's creator forums, the support for Apple devices is well, lousy. This image problem is one example. </p>
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<p>I agree with you on it being ridiculous. So many people snap pictures with cellphones. For the near future, if you do edit the pictures, at least you can add descriptive text to help explain. Long term, I would be interested in an official response from ning or kreg…</p>
<p>There went that thought. Kreg uses a software called Ning for their forums. In reading over at the Ning's creator forums, the support for Apple devices is well, lousy. This image problem is one example. </p>
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<p>I agree with you on it being ridiculous. So many people snap pictures with cellphones. For the near future, if you do edit the pictures, at least you can add descriptive text to help explain. Long term, I would be interested in an official response from ning or kreg saying "we'll give them X time to resolve".</p>
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<p>Sorry; not the answer you wanted to hear.</p> Jpgs. The issue seems to be w…tag:kregjig.ning.com,2016-04-27:2900167:Comment:8216592016-04-27T01:44:23.558ZAndy Harrishttps://kregjig.ning.com/profile/AndyHarris727
Jpgs. The issue seems to be with photos taken on iPhone and not edited before uploaded. This has been over 6 months now and is a bit ridiculous it still happens.
Jpgs. The issue seems to be with photos taken on iPhone and not edited before uploaded. This has been over 6 months now and is a bit ridiculous it still happens. Hi Andy,
That's frustrating.…tag:kregjig.ning.com,2016-04-27:2900167:Comment:8218572016-04-27T01:42:37.568ZMatthew Hintonhttps://kregjig.ning.com/profile/MatthewHinton
<p>Hi Andy,</p>
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<p>That's frustrating. Are the photo's in JPEG or PNG format ?</p>
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<p>From what I read, a picture in JPEG format is acceptable. Apparently, PNG has an issue. By trade, I'm a Web Server Admin. Apache/Tomcat mostly but I'll try and help if it's OK with the mods.</p>
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<p>Reference:…</p>
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<p>Hi Andy,</p>
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<p>That's frustrating. Are the photo's in JPEG or PNG format ?</p>
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<p>From what I read, a picture in JPEG format is acceptable. Apparently, PNG has an issue. By trade, I'm a Web Server Admin. Apache/Tomcat mostly but I'll try and help if it's OK with the mods.</p>
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<p>Reference:</p>
<p><a href="http://creators.ning.com/forum/topics/photoshop-images-are-being-lightened-and-or-darkened-when-posted" target="_blank">http://creators.ning.com/forum/topics/photoshop-images-are-being-lightened-and-or-darkened-when-posted</a></p> Sorry for the caps, I'm at wo…tag:kregjig.ning.com,2016-03-30:2900167:Comment:8153562016-03-30T19:00:54.734ZFrank Katenhttps://kregjig.ning.com/profile/FrankKaten
<p>Sorry for the caps, I'm at work.</p>
<p> <br/> <cite>Frank Katen said:</cite></p>
<blockquote cite="http://kregjig.ning.com/forum/comment/show?id=2900167%3AComment%3A815609&xn_out=json&firstPage=1&lastPage=1&xg_token=4ab457224352f70b9bdc3953798b0054&_=1459364419665#2900167Comment815609"><div><p>I JUST DID BUT THEN WHEN I SLID IT OVER INTO MY PROJECTS IT CORRECTED.</p>
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<p>Sorry for the caps, I'm at work.</p>
<p> <br/> <cite>Frank Katen said:</cite></p>
<blockquote cite="http://kregjig.ning.com/forum/comment/show?id=2900167%3AComment%3A815609&xn_out=json&firstPage=1&lastPage=1&xg_token=4ab457224352f70b9bdc3953798b0054&_=1459364419665#2900167Comment815609"><div><p>I JUST DID BUT THEN WHEN I SLID IT OVER INTO MY PROJECTS IT CORRECTED.</p>
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</blockquote> I JUST DID BUT THEN WHEN I SL…tag:kregjig.ning.com,2016-03-30:2900167:Comment:8156092016-03-30T19:00:19.695ZFrank Katenhttps://kregjig.ning.com/profile/FrankKaten
<p>I JUST DID BUT THEN WHEN I SLID IT OVER INTO MY PROJECTS IT CORRECTED.</p>
<p>I JUST DID BUT THEN WHEN I SLID IT OVER INTO MY PROJECTS IT CORRECTED.</p> The help ticket we submitted…tag:kregjig.ning.com,2016-03-30:2900167:Comment:8153292016-03-30T15:03:00.852ZKregRephttps://kregjig.ning.com/profile/KregRep
<p>The help ticket we submitted to Ning Technical Support is still open, which means the issue has not yet been resolved. We updated the ticket with a link to this discussion and will let you know what we hear back.</p>
<p>The help ticket we submitted to Ning Technical Support is still open, which means the issue has not yet been resolved. We updated the ticket with a link to this discussion and will let you know what we hear back.</p> Definitely would like an upda…tag:kregjig.ning.com,2016-03-30:2900167:Comment:8154982016-03-30T03:38:46.659ZTim Gracehttps://kregjig.ning.com/profile/TimGrace26
<p>Definitely would like an update. This has been since October, at least</p>
<p>Definitely would like an update. This has been since October, at least</p>