Kreg Owners' Community

Is anybody else still getting images distorted when uploaded?

This issue seems to have been going on a long time now - can your web development team not resolve it?

Views: 302

Reply to This

Replies to This Discussion

Definitely would like an update.  This has been since October, at least

The help ticket we submitted to Ning Technical Support is still open, which means the issue has not yet been resolved. We updated the ticket with a link to this discussion and will let you know what we hear back.


Sorry for the caps, I'm at work.

Frank Katen said:


Hi Andy,

That's frustrating. Are the photo's in JPEG or PNG format ?

From what I read, a picture in JPEG format is acceptable.  Apparently, PNG has an issue. By trade, I'm a Web Server Admin.  Apache/Tomcat mostly but I'll try and help if it's OK with the mods.


Jpgs. The issue seems to be with photos taken on iPhone and not edited before uploaded. This has been over 6 months now and is a bit ridiculous it still happens.

There went that thought.  Kreg uses a software called Ning for their forums.  In reading over at the Ning's creator forums, the support for Apple devices is well, lousy.  This image problem is one example. 

I agree with you on it being ridiculous.  So many people snap pictures with cellphones.  For the near future, if you do edit the pictures, at least you can add descriptive text to help explain.  Long term, I would be interested in an official response from ning or kreg saying "we'll give them X time to resolve".

Sorry; not the answer you wanted to hear.

Not just iPhone, but Android as well.  I think that it has happened with my point & shoot Sony, as well.  My thought is that the orientation tag in the image EXIF information is getting things messed up.  When I strip that tag, and rotate the image manually, they display correctly.
Andy Harris said:

Jpgs. The issue seems to be with photos taken on iPhone and not edited before uploaded. This has been over 6 months now and is a bit ridiculous it still happens.

Hello everyone,

It is just as frustrating to us that this issue has not yet been resolved. As we've mentioned before, Ning prioritizes help tickets based on the urgency of issues reported. A lower priority level is most likely what is causing such a prolonged period for this to be resolved. As you can see in the screenshot below, we reported this issue late last fall, and the ticket remains open.
Feel free to read through the help ticket conversation chain below for any insight. As you can see, the last few messages we have sent to Ning on this ticket have gone unreturned. That's probably because they have no resolutions to offer yet. With the ticket still open, we can assume that their team is working to resolve this issue, among many others.

We apologize for the inconvenience and appreciate your patience in the matter.

Reply to Discussion


Need Help?

For Technical Support, call 800-447-8638 or send a message. Reps are available Monday through Friday from 8am to 5pm (CST). 


  • Add Videos
  • View All


Puzzle Caddy/Board

Hello All - I'm looking for a plan for a puzzle caddy to replace the frail cardboard ones we've used in the past...large main area and two smaller sorting/storing trays. If anyone has such a plan or has seen one someplace, I'd love to hear about…Continue

Tags: puzzle, Project

Started by R.J. Foster in Miscellaneous Dec 4.

Edge Joining 2" Boards 1 Reply

Hi Everyone,I appreciate all the threads on the community. I've got to use this more, you guys are great.I got my hands on some beautiful ambrosia poplar, 2 inches thick, that I want to join for a desk/counter top. Using the 2.5 inch screws and…Continue

Tags: joining, edge

Started by brian lazenby in Beginners' Zone. Last reply by Brad Martin Dec 1.

What type screw to use for Black Walnut 2 Replies

I have some 2" x 6" Black Walnut and need some 2 1/2" screws. To best of my knowledge Walnut is a hardwood so I need to use fine thread screws. However I can not find that length of Fine thread screws on Kregs website. Does anyone know where I can…Continue

Started by Duane Heda in Other Kreg® Products. Last reply by Duane Heda Dec 1.

Working in carport? 2 Replies

I share a large shop with a friend at his house, but, for the last couple years I have hardly been there to work on anything.I have moved a lot of the duplicate tools into my carport and have been working there.Does anyone else work in the…Continue

Started by Steven Brown in Miscellaneous. Last reply by Darrell Wertz Dec 4.

Product Reviews

Kreg Project Center Work Station

The Kreg Project Center is great by itself, but 2 KPC's are better than 1 when you want to set up a 12 ft. work station in a couple minutes.…


Posted by Glenn Revheim on April 5, 2018 at 5:57am — 4 Comments

Festool Domino 500

The first thing I will do is set price aside and focus on the tool and why I bought the Domino. 

      I have orders for a few dining tables and chairs.  I have made one prototype chair, while I have all the tools to make angled…


Posted by justin waldron on April 2, 2018 at 5:46am

Kreg Foreman

I have built many kitchens and finally decided to buy the Foreman, because my latest kitchen consisted of 28 cabinets and I was over my hand hurting from all the drilling, moving the clamp etc., it seemed like a smart choice.



Posted by justin waldron on January 8, 2018 at 4:05am — 2 Comments

Kreg K5 Jig Review

Posted by Daris R. on November 20, 2017 at 5:39pm

© 2018   Created by KregRep.   Powered by

Badges  |  Report an Issue  |  Privacy Policy  |  Terms of Service